Passionate about automation

Hi, I'm Thomas

Over 10 years ago, I started a career in customer service. Which started at Belgium's biggest retail chain, and evolved into a (IT) Service Manager role at one of the world's biggest manufacturers of ceramic building materials.

Over the years, I've honed my skills in service processes and IT & digitalization.

In more recent years, I went on a mission to optimize my team and augment the service quality by utilizing automation and integrations.

I've worked with big tools like SAP and Service Now for CRM and ticketing respectively. I hold multiple Service certifications and am now focusing on applying that knowledge and skill to SMBs who can truly benefit from a more optimized and cohesive customer and support service.


My mission

My mission is simple: eradicate all inefficient processes.

I do this by advising clients on the best digital tools for their work. We then take it a step further by optimizing and automating processes as much as possible, without sacrificing quality.

This allows businesses to save a lot of valuable time, and free up their staff to do more impactful things.